Replace Zendesk with self-hosted helpdesk software. Compare Chatwoot, FreeScout, and Zammad — no per-agent pricing.
Zendesk charges $19-$115/agent/month. Chatwoot offers omnichannel support (web chat, email, social media) for free. FreeScout is the simplest option that feels like a shared Gmail inbox.
For most small-to-medium teams, yes. Chatwoot covers live chat, email, social media, and WhatsApp. It may lack some enterprise features like advanced SLA management.